Parts sales advisor
St Neots, Cambridgeshire
Working for a leading distributor of Turfcare machinery we require someone to come on board and assist customers with identifying required parts and equipment through the use of online manuals and exploded diagrams.
Working on your own initiative and as part of a team you will be expected to ensure a smooth operation by working in an efficient manner, achieving customer satisfaction by ensuring the company delivers the service as promised. Providing parts sales support to the sales teams, service centres, dealer network and end user customers.
The role
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Provide parts advice to our dealers, service centres and end user customers as required to meet their needs, internal and external, fairly efficiently and with courtesy at all times, with a view to maintaining a good relationship between the Company and its customers.
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Identifying specific machinery and irrigation system components using the electronic parts catalogue and exploded parts diagrams
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Process sales orders through the ERP system and deal with all enquiries, orders and queries received (written/telephone/verbal), quickly and efficiently, providing a good service at all times
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The successful candidate will ideally possess a background in agricultural or grounds machinery and parts sales.
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A good knowledge of Grounds Care / Turfcare parts and maintain an up-to-date knowledge of this. Or equivalent knowledge in a similar field like HGV or the motor industry.
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Have excellent customer service and communication skills.
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An eye for detail, accuracy and data entry.
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Must be computer literate