Mobile service technicians
Burwell
Home based role | 1 x Essex area. To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience. To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.
The role
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To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers.
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Effectively diagnosing repair faults (mechanical, electrical or hydraulic).
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To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
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To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement.
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Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required.
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To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff.
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Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment.
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To escalate more complex issues to the Service Manager with a written job sheet.
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To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager.
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To maintain a good personal appearance, ensuring a professional image at all times.
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Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations.
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To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills.
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Adhere to Company policy and procedures at all times.
The person
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Excellent communication, both written and verbal.
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Confident, articulate, and professional speaking abilities.
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Strong analytical and problem-solving skills.
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Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
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Strong knowledge of Microsoft Office.
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Ability to multi-task.
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Team Player.
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Solution driven.
Job core competencies
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Customer orientation
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Collaboration
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Innovation
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Integrity
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Problem solving skills
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Result orientation
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Expertise
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Collaboration